JC Swim School Policies

Welcome to JC Swim School!

To ensure a safe, enjoyable, and well-run environment for all families, please read through our policies carefully. These guidelines support our commitment to delivering high-quality lessons, maintaining safety, and respecting the time of both our swimmers and staff.

Payment Information

Payment Options

Payment is due before lessons begin and can be made by:

• Bank transfer
• Cash (collected poolside)

If you require a different payment arrangement, please contact us.

Bank Details

JC Swim School
Account Number: 02 0912 0235216 00
GST Number: 109-627-168

Please include your invoice number and swimmer’s name as the payment reference.

Late Payments

If fees are not paid on time and no prior arrangement has been made, a $20 late fee may apply.

Any costs associated with recovering outstanding payments will be passed on to the customer.

Make-Up Lessons

Make-up lessons are available for swimmer illness only.

• Make-up lessons are offered only if space is available in the same level on another day.
• Make-up lessons cannot be guaranteed.
• Refunds are not provided for missed lessons.
• Make-up lessons must be used within the same term.

Pool Closures

Circumstances Beyond Our Control

If the pool is closed due to circumstances outside our control, including but not limited to weather events, power outages, damage, or fecal incidents, refunds or credits will not be provided.

Closures Within Our Control

If lessons are cancelled due to an issue within JC Swim School’s control (such as plant failure or water quality concerns):

• We will aim to offer a make-up lesson where possible.
• If a make-up lesson cannot be offered, the cost of one lesson will be credited toward your next enrolment.
• Credits are only available for future enrolments and are not refundable.

Withdrawing From Lessons

If you withdraw after lessons have commenced, you will be charged for all lessons that have already occurred.

Example: If you withdraw after two weeks, payment will still be required for those two weeks.

General Rules

• Children on poolside must be actively supervised by a caregiver at all times.
• Swimmers with medium or long hair are encouraged to wear a swim cap (available for purchase).
• Please ensure swimmers use the toilet before class. Non-toilet-trained children must wear protective swim pants.
• Clean hands and feet help maintain a hygienic facility.
• Swimmers may only enter the water when instructed by their teacher.
• Only enrolled swimmers may enter the pool. There are no lifeguards on site.
• Running on poolside is dangerous and may result in injury.
• Instructor consistency is important to us; however, instructor changes may occasionally occur.
• Swimmers progress to the next level only once all required skills are confidently demonstrated.
• Photos or videos may occasionally be taken for marketing or staff training purposes. Please advise us if you do not wish your child to be included.
• Anyone behaving in an unsafe, aggressive, or inappropriate manner may be asked to leave and may have their enrolment terminated.

Health & Safety

Please do not attend lessons if you or your child:

• Have a fever, cough, shortness of breath, sneezing, or a runny nose
• Are awaiting COVID-19 test results
• Are otherwise visibly unwell

We reserve the right to ask anyone displaying symptoms of illness to leave the premises.

Frequently Asked Questions

Can my child have a make-up lesson?

Make-up lessons may be available for illness-related absences, subject to space availability, and must be used within the same term.

Why hasn’t my child moved up a level?

Progression is based on skill mastery rather than time spent in a level. If you would like feedback on your child’s progress, please speak with your instructor.

Will my child keep the same instructor?

We aim to provide consistency wherever possible, although instructor changes may occasionally be necessary.

What if my child becomes upset during lessons?

This is very common, especially for younger swimmers. The pool environment can feel overwhelming at first, and our instructors are experienced in helping children settle and build confidence over time.