JC Swim School Policies

Welcome to JC Swim School!


To ensure a safe, enjoyable, and well-run environment for all families, please read through our policies carefully. These guidelines support our commitment to delivering high-quality lessons, maintaining safety, and respecting the time of both our swimmers and staff.

Payment Information

Payment Options

Payment is due before lessons begin and can be made by:

  • Bank Transfer

  • Cash (collected poolside)

If you require a different payment arrangement, please contact us.

Bank Details
JC Swim School
02 0912 0235216 00
GST: 109-627-168

Please include your invoice number and swimmer’s name as the reference.

Late Payments

If fees are not paid on time and no prior arrangement has been made, a $20 late fee will apply.
Any costs associated with recovering outstanding payments will be passed on to the customer.

Make-Up Lessons

  • Make-up lessons are available for swimmer illness only.

  • Offered only if space is available in the same level on another day.

  • Make-ups cannot be guaranteed.

  • Refunds are not provided for missed lessons.

Pool Closures

Circumstances Beyond Our Control

If the pool is closed due to events such as damage, weather, power outages, or fecal incidents, refunds will not be offered.

Closures Within Our Control

If closure is due to a JC Swim School issue (e.g. plant failure, water quality):

  • We will offer a make-up lesson wherever possible.

  • If a make-up cannot be offered, the cost of one lesson will be deducted from your next enrollment.

  • If you are not re-enrolling, we cannot provide refunds.

Withdrawing From Lessons

If you withdraw after the first week of lessons, you will be charged for all lessons that have already occurred.
Example: If you withdraw after two weeks, you will be charged for those two weeks.

General Rules

  • Children on poolside must be actively supervised at all times.

  • Swimmers with medium/long hair are encouraged to wear a swim cap (available for purchase).

  • Please ensure swimmers use the toilet before class. Non-toilet-trained children must wear protective swim pants.

  • Clean hands and feet help maintain a hygienic facility.

  • Swimmers may only enter the water when instructed by their teacher.

  • Only enrolled swimmers may enter the pool. There are no lifeguards on site.

  • Children must remain with their caregiver; running poolside is dangerous and may result in injury.

  • Instructor consistency is important to us, but changes may occur. If your child is not connecting well with an instructor, let us know and we’ll support a change.

  • Swimmers move up a level only when all skills are confidently mastered.

  • Photos/videos may be taken for marketing or staff training. Please advise us if you do not want your child included.

  • Anyone behaving in an unsafe, aggressive, or inappropriate manner may be asked to leave and have their registration terminated.

Health & Safety

Do not enter the facility if you or your child:

  • Has a fever, cough, shortness of breath, sneezing, or a runny nose

  • Is awaiting COVID test results

We reserve the right to ask anyone unwell to leave the premises.

FAQs

Can my child have a make-up lesson?

Make-ups may be available in certain circumstances, subject to space, and must be used within the same term.

Why hasn’t my child moved up a level?

Progression is based on skill mastery, not time. If you have questions, please speak with your instructor.

Will my child keep the same instructor?

We try to keep instructor consistency, but sometimes changes are necessary.

What if my child becomes upset?

It’s very common, particularly for younger swimmers. The pool can feel overwhelming. The instructors will help guide you through this process.

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